Policies

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The following outlines the policies for Box It Up LLC.  All policies are subject to change without notice.

Tips for Productive Box It Up LLC Sessions

• Client must participate unless otherwise discussed with Box It Up LLC

Distractions/Interruptions

• Box It Up LLC knows things can happen at any moment.  If you are able to please minimize distractions when I/we meet so we can have a productive session.

Scheduling/Payments

• Minimum session 5 hours (depending on drive time)

• The job may finish before 5 hours due to inclement weather and at client’s discretion, etc. The 5-hour minimum payment is due regardless of end time.

• 50% deposit is required to start services. Remaining balance is due upon completion or payment arrangements are made in incremental payments with larger projects.

• Gift packages are only refundable to the purchaser.  (Please refer to cancellation policies)

Cancellations

• Box It Up LLC requires a 24-hour cancellation policy

• Less than 24 hours: The cancellation fee will be 50% of the deposit. New service times can be scheduled and started at any time that is convenient for both client and Box It Up LLC if client chooses to still use Box It Up LLC services. 

• No-shows and Last-Minute Cancellations: From 60  minutes before our scheduled session, including a no-show the total 50% deposit will be non-refundable. New service times can be scheduled and started at any time that is convenient for both client and Box It Up LLC if client chooses to still use Box It Up LLC services.

• If the client cancels  but still wants to use Box It Up LLC for the services, there will be no deposit required within 30 days of rescheduling.  Should the time extend beyond 30 days from the reschedule date a new deposit will be required for new services.  

• Box It Up LLC understands life happens. If an issue arises please contact us at the earliest convenience to discuss rescheduling and how to move forward.

• If Box It Up LLC cancel’s services for any reasons that may occur, we will communicate with the client immediately and discuss rescheduling options and how to move forward.

• Client is responsible to cancel a session if necessary.  Box It Up LLC will not call/email or text to confirm appointments. Please reach out first via telephone to avoid any issues with texts or email errors of not being delivered.

• Box It Up LLC understands you may not always be able to call. Please call first if possible and follow up with text or email saying to
  "please confirm."

Additional Services

• Supplies & Solutions: Clients are responsible to pay for all supplies for the project. Box It Up LLC will make suggestions for the client to buy certain supplies.  Box It Up LLC can get the supplies for the client for a fee (fee determined by client’s location) and or coordinate delivery to location of the project, receipt of supplies will be delivered via email for immediate reimbursement.

•  Selling of items:  Box It Up LLC can coordinate/manage and help sell items you may have.  Box It Up LLC requires a percentage of all sales that are managed and sold by Box It Up LLC.

• Estate Sales & Garage Sales: Optional

Research Time & Shopping

• The fee for any extensive research for selling (30 minutes or more), shopping and returns is one-half of the hourly rate and will be discussed with client.  Receipts will be presented for immediate reimbursement and or unless discussed otherwise.

• Travel time:  All travel fees will be billed to the client. Box It Up LLC alone reserves the right to waive any travel fees.

Other Direct Expenses

• Direct expenses including, but not limited to travel time, parking, delivery charges, shipping fees, etc. are the client’s responsibility. They will be billed to the  client at the time of services unless otherwise discussed.

Other Vendor Services

• During an organizing project, it may be appropriate to work with other service providers that are not provided by Box It Up LLC, such as physical labor, junk removal, furniture assembly, cleaners and or specialty cleaners, carpenters, etc.  Per the clients request, we will seek to find service provider options; clients, however, will contract directly with such service providers, holding Box It Up LLC harmless for the actions or performance of other service providers.

Safety

• Firearms and weapons: We request that clients remove and secure firearms or weapons before appointments. Other items may be requested to be handled only by the Client, such as jewelry, valuable collections or medications.

Personal Private Belongings

• If you have something  in your home that you or I might be embarrassed if I/we came across, please take a moment to place it else where.

Working With Minors

•  Sometimes, Box It Up LLC works with kids and teenagers.  Box It Up LLC only does so with the permission of parents or legal guardian.  When the parents or legal guardian are also home. Box It Up LLC treats the confidentiality of these clients the same as we would all clients.

Confidentiality

•  The sensitive nature of work Box It Up LLC provides & the high level of trust that our clients place in us, clients can be assured of  privacy when working with Box It Up LLC.

• Fee Disclosure: Clients agree not to disclose to others our fees for services.

Restrictions and Liability

•  Box It Up LLC reserves the right to withdraw from any organizing project at any time. If the project involves perceived unsafe working conditions, clients are in breach of their agreement with us, or if we cannot render the services requested by clients through no fault of our own.

Limitation of Liability

• Client or clients will review all materials that Box It Up LLC recommends to be disposed of by means of, shredding, recycling, donation, resale or any other means. Box It Up LLC assists the client to make decisions. The final decision is always the clients to make. 

• Client agrees that Box It Up LLC is not responsible for any loss of damage caused by Client’s failure to carefully review or inspect any discarded items.

• The client agrees that the homeowner’s policy is the primary insurance policy for any property damage claim. Client agrees to indemnify, defend, release and hold Box It Up LLC harmless of, from and against any and all costs, losses, claims, damages, liabilities,expenses and other obligations (including, without limitation,reasonable attorneys fees and costs) asserted or recovered against or incurred by Box It Up LLC in connection with the services proposed or provided herein. 

• If Box It Up LLC is packing or organizing  your home, once the boxes/bins are taped and stacked no more than 3 boxes/bins high during the packing stage, Box It Up LLC is not liable for any damage of contents inside as other people may be handling the boxes/bins during the job or after we leave. Box It Up LLC  is aware that family and friends sometimes help to alleviate costs of hiring a moving company or simply assisting while organizing. Box It Up LLC is released of all liability of contents and any damages from the boxes/bins being moved.

• Box It Up LLC makes no warranties express or implied in connection with the services provided or proposed herein. Client acknowledges that results are purely subjective and may vary between customers.

 Photographs, and Contacts

• Clients give Box It Up LLC permission to use before & after photos of some projects to be used online or for print and marketing purposes.  Box It Up LLC  will not use our client’s names and addresses when using the pictures. We will use the city sometimes in our discretion. 

•  You will be shown the pictures  before they are used, and if you reject the pictures, then that’s it Box It Up LLC will not use them.

• Mailing List: Clients will be added to a mailing list for referral offers and newsletters from Box It Up LLC, but can unsubscribe at anytime.

Client Satisfaction

• Box It Up LLC’s main goal is to meet our client’s satisfaction. It is our responsibility to assist each client or clients and their different level of service or services they may need. Box It Up LLC will assist in teaching  you appropriate new skills and help you make the changes you want.

• If Box It Up LLC doesn’t meet any realistic expectations we will schedule a complimentary session to make any necessary adjustments in a time frame that is suitable to make any necessary corrections.

Website information & Testimonial 

• The testimonials shared on this site are the client’s personal results based on the challenges and individual needs.. These Box It Up LLC client testimonials are not intended to guarantee or express equal or similar results for each service.